Privacy Policy

At aussie96, we are committed to handling your personal information with transparency and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This document explains what data we collect, how we use it, and the rights you hold as a user of our services.

This policy applies to all individuals who register an account, access our website, or interact with our support services.

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1. Information We Collect

We collect personal information that is necessary to provide our services and meet our regulatory obligations.

Information you provide directly:

• Full name, date of birth, and residential address
• Email address and phone number
• Payment details, including bank account or card information
• Identity verification documents (e.g., passport, driver's licence)
• Correspondence submitted through support channels

Information collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Session duration, pages visited, and clickstream data
• Geolocation data where permitted by your device settings

We do not collect sensitive information such as racial or ethnic origin, political opinions, or health records unless specifically required by law or with your explicit consent.

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2. How We Use Your Information

Your data is used strictly for defined operational and legal purposes.

• Account management — to create, verify, and maintain your player account
• Transaction processing — to handle deposits, withdrawals, and associated financial records
• Identity verification — to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under Australian law
• Responsible gambling — to monitor usage patterns and provide appropriate support measures
• Customer support — to respond to queries, complaints, and disputes
• Security monitoring — to detect and prevent fraud, unauthorised access, or technical abuse
• Legal compliance — to fulfil obligations imposed by regulatory authorities

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

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3. Disclosure of Information

In certain circumstances, aussie96 shares personal data with trusted third parties.

3.1 Service Providers

We engage third-party providers for payment processing, identity verification, and IT infrastructure. These parties access your data only to the extent necessary to perform their contracted services and are bound by confidentiality obligations.

3.2 Regulatory and Legal Disclosure

We may disclose your information when required by law, court order, or a competent regulatory authority. This includes disclosures to Australian gambling regulators, financial intelligence units, or law enforcement agencies.

3.3 Business Transfers

In the event of a merger, acquisition, or restructuring of aussie96, your personal data may be transferred as part of that transaction. You will be notified in advance of any material change to data ownership.

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4. Data Retention

We retain your personal information for as long as your account remains active and for a minimum of seven years following account closure, as required by Australian financial and anti-money laundering regulations. Specific categories of data may be held longer where ongoing legal proceedings require it.

When data is no longer needed, we delete or anonymise it using secure methods.

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5. Security Measures

aussie96 applies industry-standard technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Restricted internal access based on staff roles and responsibilities
• Regular security audits and vulnerability assessments
• Secure storage of identity documents with access logging

No method of data transmission over the internet is entirely risk-free. While we apply stringent safeguards, we cannot guarantee absolute security.

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6. Your Privacy Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data, subject to legal retention obligations
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact our privacy team via the support section of your account. We respond to all verified requests within 30 days.

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7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to maintain session continuity, analyse user behaviour, and improve service performance. You may configure your browser to reject cookies, though this may limit certain features of the website.

We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a defined period.

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8. Updates to This Policy

aussie96 may revise this Privacy Policy from time to time to reflect changes in law, technology, or our internal practices. The updated version will be published on this page with the effective date noted below. Continued use of our services following any revision constitutes acceptance of the updated terms.